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HOTEL INFO Stars

Hotel Sofitel Hangzhou Westlake

8.1

184 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Hotel Sofitel Hangzhou Westlake
Hotel Sofitel Hangzhou Westlake
Hotel Sofitel Hangzhou Westlake
Hotel Sofitel Hangzhou Westlake
Hotel Sofitel Hangzhou Westlake
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business tariff details
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This hotel offers exclusively-negotiated rates for all myHOTEL DE members, known as the HOTEL DE Business Tariff.
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business tariff
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Single room Price from: Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X

Our entire team would like to enthusiastically welcome you to the Sofitel Hangzhou Westlake. When you stay at a hotel that is a part of the Accor family you can be certain that all of your needs will fulfilled. Spa Hotels are plentiful, but this one is a prime example of its type. It has all of the advantages you would expect, and more. You can leave your car in one of the many parking spaces while you are with us. For the convenience of our hotel quests, car parking space is available at the hotel on request. Access to the WiFi connection is available from the public areas in the hotel. Make yourself at home The hotel safety deposit box ensures security for money. Guests may find it convenient to use the elevator to the upper floors. When entering the hotel you will be greeted in the lobby. Our acclaimed dining room and the well-stocked hotel bar will make sure you don't go hungry or thirsty. Where you will stay Hotel-amenities, for example air conditioning, are present in all of the rooms. When visiting our hotel, you are supplied with a TV (cable) that is featured in all of our rooms. In case you happen to have some spare time, you can watch some satellite TV in your room. The hotel guests appreciate having their own safe included in every room. You will find located in your room a shower, a bathtub and a hairdryer. Relax or be active The sauna area also contains a jacuzzi for your relaxation. The sea is even nicer while relaxing on a boat. Take advantage of our boating activities and see for yourself. Many of 200 guest rooms boast stunning views of the legendary West Lake as seen through large windows, and are all equipped with My Bed, high-speed internet and rain showerheads are also available. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in: 2001, Last complete renovation: 2014, Number of floors: 5, Trade fair/Conference hotel, Non-smoking hotel, Spa clinic, Children-friendly hotel, Number of rooms: 233, Number of rooms with internal connecting door: 6, Number of suites/appartments: 24, Number of non-smoking rooms: 233, DSL/Broadband internet access, WiFi with internet access in rooms, WiFi with internet access in lobby,

Reception open
During the week
Not occupied

Reception manned at weekends
Not occupied

Check-In: 14:00 p.m.
Check-Out: 12:00 p.m.

Accepted payment methods

The following credit cards are accepted by Hotel Sofitel Hangzhou Westlake:

Visa Japan Credit Bureau American Express Mastercard

Service & facilities

  • Elevator
  • Reception (lobby)
  • Executive/Business floor
  • WiFi with internet access in lobby
  • Coach parking space at hotel
  • Hotel-owned car park
  • Garage in hotel
  • Smoke detectors
  • Video surveillance of hallways
  • Fire alarm
  • Security guards
  • Indoor swimming pool:
  • Sauna:
  • Whirlpool:
  • Health and beauty center:
  • Beauty parlor:
  • Fitness centre:
  • Hotel bar

Room facilities

  • Easy access for wheelchairs
  • Special facilities for the disabled (visually impaired/deaf)
  • Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025:
  • Voicemail
  • Fax
  • DSL/Broadband internet access
  • WiFi in all rooms
  • Hairdryer
  • Bathroom with bathtub
  • Bathroom with shower
  • Plan of emergency exits
  • Room safe
  • Emergency information
  • Centrally controlled air conditioning

In-house services

  • Laundry service
  • Baby-Sitting
  • Express check-out
  • Classic concierge service
  • Sightseeing tours
  • Porter service:
  • Hairdresser/Barber
  • Store/Mini supermarket
  • Hotel safe
  • Safety deposit boxes at reception
  • Adjoining conference center
  • Number of conference rooms: 6
  • Conference facilities for up to 190 people

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Hotel Sofitel Hangzhou Westlake

Hotel Sofitel Hangzhou Westlake: Location and distance

Center: 3.00 km - Hangzhou

Airport: 26.00 km

Train station: 2.00 km - Hangzhou - Railway Station

Frequently asked questions about Hotel Sofitel Hangzhou Westlake

How was the Hotel Sofitel Hangzhou Westlake rated on average?
On average, the Hotel Sofitel Hangzhou Westlake was rated 8.1 by 184 former guests.
How far is the distance to the nearest train station?
The nearest train station is 2 kilometers from the Hotel Sofitel Hangzhou Westlake.
How far is the distance to the nearest airport?
The nearest airport is 26 kilometers from the Hotel Sofitel Hangzhou Westlake.
Is the hotel Hotel Sofitel Hangzhou Westlake centrally located?
The Hotel Sofitel Hangzhou Westlake is approximately 3 kilometers from the city center.
Is there parking for hotel guests at the Hotel Sofitel Hangzhou Westlake?
The following parking options are available to hotel guests.
  • Hotel-owned car park
  • Coach parking space at hotel
What are the breakfast times at the Hotel Sofitel Hangzhou Westlake?
Breakfast is not available at the Hotel Sofitel Hangzhou Westlake.
Is it possible to cancel the booking at the Hotel Sofitel Hangzhou Westlake free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
How can I pay at the Hotel Sofitel Hangzhou Westlake?
The hotel offers the following payment options:
  • Visa
  • Japan Credit Bureau
  • American Express
  • Mastercard
  • Diners Club

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Evaluations of Hotel Sofitel Hangzhou Westlake

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
184 Evaluations 129 including comments:
8.1 / 10

couple between 30 and 40 years

30.09.19

8.2 Very good

Positive 1. Close to West Lake 2. In general - good breakfast 3. different cable for charging of electronic devices are available in the room 4. Friendly staff in the lobby (but not all can speak English) Negative 1. Not enough vegetables on the breakfast 2. Cleaning of the room was not sufficient - sometimes they forgot to wash cups or put additional personal hygiene items if they were used 3. Carpets in the room were not completely clean. For 5* hotels it shoul

corporate customer between 40 and 50 years

02.06.19

8.7 Very good

Positive nice place to relax, walking distance to westlake Negative price is on high side

group traveler between 50 and 60 years

13.05.19

9.7 Excellent

Positive Having a good rest and a quiet night sleep along with superb buffet breakfast spread. Most staff can speaks English and helping us to order taxi via China Apps. Within 3 minutes walk to breath taking West lake and walking distance to most shopping centres Negative Can't think of any yet since staying in Sofitel Westlake for the second time.

group traveler between 40 and 50 years

09.04.19

8.7 Very good

Positive Restaurant + Frühstück; Freundlichkeit Personal Negative WLAN sehr schwach, konnte nicht genutzt werden; an einem Abend extrem starker Abwassergeruch im Zimmer; Personal in der Bar musste immer gesucht werden um eine Bestellung aufzugeben, war also nicht besonders aufmerksam

group traveler between 40 and 50 years

02.01.19

8.7 Very good

Positive Good breakfast in this price range. Good location for facility (restaurant and supermarket) Great view in street side room Negative Seems no corporate contract price in 2019. Too many people in breakfast rush hour, (AM8-9) Hair dryer not stable, some room is good to use but some is weak for blow.