Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)

Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
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4/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
5/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
6/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
7/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
8/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
9/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
10/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
11/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
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13/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
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20/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
21/21 Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)
business tariff details
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business tariff
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Single room Price from: Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Free for HOTEL INFO guests in the hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)

  • 1 x green fee
  • Parking directly by the hotel
  • Free WiFi
  • Welcome drink
Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X

Our entire crew would like to cheerfully welcome you to the Paradisus Playa del Carmen - La Esmeralda. When you stay at a hotel that is a part of the Melia Hotels International family you can be sure that all of your needs will fulfilled. If you need a car, you can rent one directly from the hotel reception and use hotel parking during your stay. Free for you Enjoy a complimentary welcome drink on arrival. One of our hotel services is a free newspaper delivered day-to-day. Guests are offered complimentary first round use of golf course. Wireless connection to the internet is available in the hotel's public rooms. Make yourself at home Ask the helpful receptionists for assistance 24/7. You can either use the stairs or our elevator to reach your homey room on the upper floors. Our lobby is kept under video surveillance. Culinary greetings from the kitchen Meet your friends in the hotel's eatery or the café-bistro for a delicious meal. A variety of special dishes are provided both diabetic and vegetarian guests. You can enjoy your meals outdoors as well. Where you will stay Services, such as a radio, a strong box, a hair-dryer as well as an office desk, are in your hotel room. We provide those staying here with their own convenient phone, well-stocked minibar and cable television with plenty of entertaining programmes featured in every single room. Highlights, such as a pay television set, are included in every room. The newspapers in our hotel rooms let our guests keep up-to-date on global affairs. There will be a microwave and a kitchenette available in our guest rooms. Each room also comes with coffee making facilities. Your hotel suite's bathroom features a hand-held hair-dryer and next to the shower complimentary bathrobes await you. Relax or be active The sauna area also contains a jacuzzi for your relaxation. Let the steam deriving from our steam room or sauna lure you into an area of pure peacefulness. Culinary tour through fourteen remarkable restaurants serving delicious cuisine from all around the world and sixteen bars. Enjoy life-enriching experiences such as wine and tequila tasting. Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in: 2011, Number of floors: 3, All-inclusive hotel, Suite hotel, Golf hotel, Children-friendly hotel, Trade fair/Conference hotel, Family hotel, Art/Design hotel, Holiday hotel, Beach hotel, Health and beauty hotel, Number of rooms: 488, Number of singlerooms: 244, Number of double rooms: 244, Number of suites/appartments: 176, Number of junior suites: 312, Number of rooms with air conditioning: 488, Number of non-smoking rooms: 488, DSL/Broadband internet access, WiFi with internet access in rooms, WiFi with internet access in lobby, Free internet in room,

Reception open
During the week
Occupied 24 hours a day

Reception manned at weekends
Occupied 24 hours a day

Check-In: 15:00 p.m.
Check-Out: 12:00 p.m.

Spoken languages:
Multilingual staff on hand 24 hours a day

Accepted payment methods

The following credit cards are accepted by Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula):

Visa American Express Mastercard

Service & facilities

  • Garden/Park
  • Garden terrace
  • Mobile phone reception
  • Reception (lobby)
  • Elevator
  • Public internet terminal:
  • WiFi with internet access in lobby
  • Secure parking for bicycles/motorbikes
  • Marked disabled parking space
  • Parking with charging facility for electric cars
  • Secure parking
  • Hotel-owned car park Price/Day 0,00 MXN
  • Free parking
  • Hotel-owned car park
  • EV charging station
  • Video surveillance of hallways
  • Smoke detectors
  • Video surveillance of entrances
  • Security guards
  • Sprinkler system
  • Video surveillance of hotel lobby
  • Parking areas patrolled
  • Video surveillance recorded 24 hrs a day
  • Hotel stairways ventilated
  • Hallways equipped with fire exstinguishers
  • Guest room doors self-closing
  • Parking area equipped with lights
  • Hotel has emergency lighting
  • Building meets all current local/state/country building codes
  • Hotel complies with country/state/local fire prevention laws
  • Emergency backup generators
  • Smoke detectors in all rooms
  • Hotel staff trained in first aid
  • Hotel staff trained in cardiopulmonary resuscitation (CPR)
  • Hotel staff Red Cross certified in CPR
  • Number of doors with security lock in room: 488
  • Outdoor swimming pool:
    Open 07:00 - 19:00
  • Sauna:
  • Turkish bath:
  • Whirlpool:
  • Sun umbrellas:
  • Health and beauty center: 08:00 - 20:00
  • Beauty parlor: 08:00 - 20:00
  • Fitness centre:
  • Breakfast: 06:00 - 11:00
  • Vegetarian food available
  • Café/Bistro
  • Open-air restaurant/Beer garden, etc.
  • Hotel bar
  • Diabetic food available
  • Wholefood available
  • Restaurant(s): 14
    06:00 - 11:00

Room facilities

  • Wheelchair users can check door widths at reception
  • Easy access for wheelchairs
  • Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025: : 4
  • Cable TV
  • TV with international news channel
  • Radio
  • CD Player
  • Telephone in the bathroom
  • DVD player
  • Pay TV
  • TV remote control
  • Telephone by the bed
  • DSL/Broadband internet access
  • WiFi in all rooms
  • Make-up mirror
  • Desk
  • Plan of emergency exits
  • Emergency information
  • Windows for opening
  • Bathrobes
  • Hairdryer
  • Separate luggage storage
  • Full-length mirror
  • Room safe
  • Bathroom with shower
  • Minibar
  • Temperature controls: : 488
  • Kitchenette in 176 rooms
  • Microwave oven in 176 rooms
  • Iron + ironing board
  • Coffee machine/Tea-maker

In-house services

  • Medical service
  • Laundry service
  • Change of towels once a day
  • Change of linen once a day
  • 1 x green fee
  • Parking directly by the hotel
  • Free WiFi
  • Welcome drink
  • Classic concierge service
  • Car rental
  • Free daily newspapers
  • Pets not allowed
  • DVD/Video rental
  • Organized entertainment for guests
  • Store/Mini supermarket
  • Evening entertainment
  • Business Center
  • Hairdresser/Barber
  • Ice machine
  • Air conditioning in public areas
  • Safety deposit boxes at reception
  • ATM
  • DSL/Broadband internet access in all conference rooms
  • Audiovisual conference equipment
  • Adjoining conference center
  • Number of conference rooms: 14
  • Conference facilities for up to 2000 people
  • WiFi in all conference rooms

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Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula)

Hotel Paradisus Playa del Carmen - La Esmeralda (Yucatán Peninsula): Location and distance

Center: 4.00 km - Playa del Carmen

Airport: 53.00 km

Train station: 1.00 km

Highway: 1.50 km - Carretera Federal

Frequently asked questions about Hotel Paradisus Playa del Carmen - La Esmeralda...

How was the Hotel Paradisus Playa del Carmen - La Esmeralda rated on average?
On average, the was rated by former guests.
How far is the distance to the nearest train station?
The nearest train station is 1 kilometers from the Hotel Paradisus Playa del Carmen - La Esmeralda.
How far is the distance to the nearest airport?
The nearest airport is 53 kilometers from the Hotel Paradisus Playa del Carmen - La Esmeralda.
Is the hotel Hotel Paradisus Playa del Carmen - La Esmeralda centrally located?
The Hotel Paradisus Playa del Carmen - La Esmeralda is approximately 4 kilometers from the city center.
Is there parking for hotel guests at the Hotel Paradisus Playa del Carmen - La Esmeralda?
The following parking options are available to hotel guests.
  • Hotel-owned car park
  • Secure parking for bicycles/motorbikes
  • Marked disabled parking space
  • Parking with charging facility for electric cars
  • Secure parking
  • Parking areas patrolled
  • Parking directly by the hotel
Is free WiFi in the room included in the price?
Free WiFi in the room is included in the price.
What are the breakfast times at the Hotel Paradisus Playa del Carmen - La Esmeralda?
At the Hotel Paradisus Playa del Carmen - La Esmeralda, breakfast is served from 06:00 to 11:00.
Is it possible to cancel the booking at the Hotel Paradisus Playa del Carmen - La Esmeralda free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
What times is the reception staffed?
Reception hours are as follows:
  • Weekdays: 24 hours busy.
  • Weekends: 24 hours busy.
How can I pay at the Hotel Paradisus Playa del Carmen - La Esmeralda?
The hotel offers the following payment options:
  • Visa
  • American Express
  • Mastercard

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