Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

JW Marriott Hotel Surabaya

Center 2.00 km Train station 5.00 km Airport 13.00 km
8.9

12 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
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business tariff details
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This hotel offers exclusively-negotiated rates for all myHOTEL DE members, known as the HOTEL DE Business Tariff.
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business tariff
€0.00
Single room Price from: Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X

In the name of our whole crew, we welcome you happily to the JW Marriott Hotel Surabaya. When you stay at a hotel that is a part of the Marriott family you can be assured that all of your needs will fulfilled. Spa Hotels abound, but the JW Marriott Hotel Surabaya is a great choice to fulfill all of your needs and expectations. Book with us and find out! Ask our qualified reception team for details on car hire and feel free to use hotel parking during your stay. Free daily newspapers are available for the hotel guests. Make yourself at home Our accommodating provides a lift for guests of this hotel. The lobby in the entrance is sure to make a great first impression. Culinary greetings from the kitchen Try the yummy tasty snacks in our delightful café-bistro - or visit the high-quality dining room for a hearty bite to eat instead. The restaurant at the hotel also serves halal food. Where you will stay In the air-conditioned hotel rooms we provide coffee making facilities, cable TV, a desk and a minibar. Your room has newspapers awaiting you that keep you up-to-date on international news. The clientele of the hotel can keep their valuable possessions secure by using the strong box provided in all rooms. An easy-to-use landline can be found in every single hotel room. While relaxing in your room you can turn on the radio and listen to some tunes. You will find a kitchenette, a microwave and a refrigerator in our rooms. A trouser press can be found in your room for your convenience. Slide in your favourite movie in your room's DVD-player. Every bathroom has a bathtub for your convenience. The use of bathrobes and the hair-drier in each of our fetchingly furnished rooms is complimentary. Relax or be active The sauna and jacuzzi are perfect when seeking a peaceful location in the hotel.

Hotel data

Hotel built in: 1996, Last complete renovation: 1996, Last partial renovation: 2016, Number of floors: 25, Trade fair/Conference hotel, Number of rooms: 3538, Number of suites/appartments: 17, Number of apartments: 29,

Reception open
During the week
Not occupied

Reception manned at weekends
Not occupied

Check-In: 14:00 p.m.
Check-Out: 12:00 p.m.

Accepted payment methods

The following credit cards are accepted by JW Marriott Hotel Surabaya:

Visa Japan Credit Bureau American Express Mastercard

Service & facilities

  • Elevator
  • Reception (lobby)
  • Executive/Business floor
  • WiFi with internet access in lobby
  • Hotel-owned car park
  • Automatic emergency wake-up alarm
  • Outdoor swimming pool:
  • Sauna:
  • Beauty parlor:
  • Fitness centre:
  • Breakfast:
  • Café/Bistro
  • Halal food available
  • Hotel bar

Room facilities

  • Special facilities for the disabled (visually impaired/deaf)
  • Voicemail
  • DVD player
  • TV remote control
  • Radio
  • Cable TV
  • Telephone in the bathroom
  • TV with international news channel
  • Fax
  • Bathrobes
  • Hairdryer
  • Bathroom with bathtub
  • Desk
  • Minibar
  • Make-up mirror
  • Room safe
  • Centrally controlled air conditioning
  • Temperature controls:
  • Kitchenette
  • Fridge
  • Microwave
  • Ironing machine for pants
  • Iron + ironing board
  • Coffee machine/Tea-maker

In-house services

  • Shoe-polishing machine
  • Laundry service
  • Medical service
  • Car rental
  • Classic concierge service
  • Limousinenservice
  • Secretarial services
  • Free daily newspapers
  • Business Center
  • Hairdresser/Barber
  • Store/Mini supermarket
  • Ice machine
  • Safety deposit boxes at reception
  • ATM
  • Air conditioning in public areas
  • Number of conference rooms: 9
  • Conference facilities for up to 14 people

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JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya: Location and distance

Center: 2.00 km - Surabaya

Airport: 13.00 km

Train station: 5.00 km - Gubeng Train Station

Frequently asked questions about JW Marriott Hotel Surabaya

How was the JW Marriott Hotel Surabaya rated on average?
On average, the JW Marriott Hotel Surabaya was rated 8.9 by 12 former guests.
How far is the distance to the nearest train station?
The nearest train station is 5 kilometers from the JW Marriott Hotel Surabaya.
How far is the distance to the nearest airport?
The nearest airport is 13 kilometers from the JW Marriott Hotel Surabaya.
Is the hotel JW Marriott Hotel Surabaya centrally located?
The JW Marriott Hotel Surabaya is approximately 2 kilometers from the city center.
Is there parking for hotel guests at the JW Marriott Hotel Surabaya?
The following parking options are available to hotel guests.
  • Hotel-owned car park
What are the breakfast times at the JW Marriott Hotel Surabaya?
Is it possible to cancel the booking at the JW Marriott Hotel Surabaya free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
How can I pay at the JW Marriott Hotel Surabaya?
The hotel offers the following payment options:
  • Visa
  • Discover
  • Japan Credit Bureau
  • American Express
  • Mastercard
  • Diners Club

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Evaluations of JW Marriott Hotel Surabaya

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
12 Evaluations 8 including comments:
8.9 / 10

corporate customer between 40 and 50 years

24.02.20

8.4 Very good

Positive Gastronomy Locations Bedroom Fast Check in/Out Negative Pillow Only 2 bottles of water? no free bar? Lighting control (difficult to access in the dark)

corporate customer between 30 and 40 years

31.05.19

9.1 Excellent

Positive Friendliness and hospitality Quality of the food

corporate customer between 40 and 50 years

24.09.18

10 Excellent

Positive It caught me by surprise that the price was a culinary package, including the lunch and dinner. Really value for money!

couple between 40 and 50 years

08.01.18

8.1 Very good

Positive breakfast, swimming pool, fitness facility Negative -Free mineral water only 2 bottles? -Pillow too soft

corporate customer between 40 and 50 years

03.08.17

5.4 Sufficient

Positive comfortable room Negative need to pay for breakfast