Hotel ibis Birmingham New Street Station

corporate customer between 40 and 50 years

07.06.19

2.5 Appealing

Positive Location Negative Staff, empty breakfast buffet, noise in the room, unqualified personal at receiption, not answering questions, not taking in account that I'm a Accor Member, wrong bill, still no bill !!!!

group traveler up to 30 years

31.10.11

7.4 Good

Positive One of receptionist was very frienly during check-in. Negative One of young receptionist was very unfriendly when check-out.

couple between 40 and 50 years

22.11.10

6.4 Satisfying

Positive Efficient Reception Desk Staff Negative Elevators slow and too small Room faced late night disco which could be heard in the room.

corporate customer between 50 and 60 years

19.10.08

5.2 Sufficient

Positive The two receptionists were very friendly and helpful. Negative There is no atmosphere to the hotel at all. Everything is functional but no extras to make you feel welcome e.g no toiletries in the bathroom, no biscuits with the tea. Hair dryer only available from reception with £10 deposit! The bar area is especial

solo traveller private customer between 50 and 60 years

25.09.07

4 Appealing

Positive Room was clean and functional. Staff was friendly and helpful. Negative All rooms are much too noisy. To the back side the windows are not good, so you have to live with much noise from the ventilation of a shopping center. To the street the windows are better, but there the noise is much more worse due to some night clubs an