Star ratings are based on a self-evaluation by the hotel as well as the experiences of HOTEL INFO and HOTEL INFO customers. You can find details under Terms and Conditions and FAQs.

HOTEL INFO Stars

Hotel Carlton (Bilbao)

Center 1.00 km Train station 1.00 km Airport 5.00 km
8.3

66 Evaluations

Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X
Hotel Carlton (Bilbao)
Hotel Carlton (Bilbao)
Hotel Carlton (Bilbao)
Hotel Carlton (Bilbao)
Hotel Carlton (Bilbao)
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business tariff details
myHOTEL DE Club Member
Business Tariff Savings
This hotel offers exclusively-negotiated rates for all myHOTEL DE members, known as the HOTEL DE Business Tariff.
Save up to 30% automatically
Nothing else required - simply sign in!
Free benefit for all myHOTEL DE members
Both business & leisure travellers
business tariff
€0.00
Single room Price from: €165.00 Double room €0.00

ConditionsShow full details
  • Cancellation not free of charge
  • Deposit required
  • No credit card required

Conditions

Type of booking

The hotel offers you two different choices for the booking - a standard booking (arrival before 6 PM Hotel-local time) or a guaranteed booking (arrival after 6 PM possible, requires a credit card number). The hotel is not permitted to charge the credit card for payments.

Deposit

Deposit required

Cancellation

Cancellation not free of charge

Rate description

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Free for HOTEL INFO guests in the hotel Carlton (Bilbao)

  • Free use of the sauna
  • Free WiFi
  • Personal daily newspaper for every room
  • 1 bottle of mineral water
  • Free use of an internet terminal
Clean & Safe Protocol X

Self Inspected Hotel

Hygiene & cleaning measures

Contactless reception of guests

Keep distance

Food & Beverage Safety

Show all relevant measures
Clean & Safe Protocol
The health and safety of your guests has the highest priority for the HRS hotel partners. Hotels with a Clean & Safe seals implement extended hygiene and protective measures to protect against infection against COVID-19 within your company.
Cleaning and disinfection measures
Hygiene and personal protective equipment
Hygiene stations and protective equipment available for staff and guests
High touch frequency areas
Frequent cleaning of public areas and areas with high touch frequency (e.g. door handles).
Technical equipment
Regular check of the technical equipment (e.g. air conditioning, dishwasher, washing machines)
Health and safety measures
Keep distance
Spatial distancing throughout the facility according to local law
Staff training
Revised training programmes for employees, suppliers and contractors
Measures for the comfort of the guests
Contactless reception
Avoidance of queues and paperless check-in and check-out possible
Fitness and Wellness
Additional hygiene and cleaning regulations apply to all fitness and wellness facilities
Tracking
Tracking for quick response in case of illness of employees, suppliers or guests
Meetings and events
Controlled access and separation of groups and stored luggage
Food and beverage safety
Food and beverages
Non-contact food services, available takeaway options and disinfected cutlery and serving utensils
X

Centrally located in Plaza de Federico Moyúa square, this elegant hotel stands as an impressive landmark in Bilbao. It offers free access to its gym and spacious rooms with luxurious décor.

The rooms at Hotel Carlton feature a classic or contemporary design and include a private bathroom. They also come with air conditioning and a flat-screen TV.

Hotel Carlton offers a business centre with a PC and free internet access. There is also a printer and complimentary minibar. Free Wi-Fi is available throughout the hotel.

The grand restaurant serves Basque specialities and international classics. The menu changes daily, from Monday to Friday.

Set next to Gran Vía, Hotel Carlton Hotel is less than 10 minutes’ walk from the Guggenheim Museum. Moyua Metro Station is next to the hotel, providing easy access to Bilbao and its surroundings. The airport bus stops nearby

Reception hours: Every day: from 12:00 AM to 12:00 AM

Hotel data

Hotel built in: 1919, Last complete renovation: 1994, Last partial renovation: 2019, Number of floors: 6, City hotel, Trade fair/Conference hotel, Business hotel, All-season opened, Number of rooms: 142, Number of singlerooms: 21, Number of double rooms: 121, Number of twin-rooms: 86, Of which have a double bed: 35, Of which are suitable as three-bed rooms: 10, Number of rooms with internal connecting door: 4, Number of suites/appartments: 5, Number of junior suites: 5, Number of rooms with air conditioning: 142, Number of business rooms: 121, Number of non-smoking rooms: 142, Hypoallergenic rooms: 60, Family room available:, Children's beds/cots: 1, WiFi with internet access in rooms, WiFi with internet access in lobby, Free internet in room,

Reception open
During the week
Occupied 24 hours a day

Reception manned at weekends
Occupied 24 hours a day

Check-In: 12:00 p.m.
Check-Out: 12:00 p.m.

Spoken languages:
Multilingual staff on hand 24 hours a day

Accepted payment methods

The following credit cards are accepted by Hotel Carlton (Bilbao):

Visa Japan Credit Bureau American Express Mastercard

Service & facilities

  • Elevator
  • Reception (lobby)
  • Mobile phone reception
  • Public internet terminal: Price/Hours: 0,00 EUR
  • Secure parking
  • Parking with charging facility for electric cars
  • Secure parking for bicycles/motorbikes
  • Garage in hotel Price/Day 29,30 EUR
  • Parking Price/Day 29,30 EUR
  • Hotel-owned car park
  • EV charging station
  • Smoke detectors
  • Video surveillance of hotel lobby
  • Video surveillance of entrances
  • Sprinkler system
  • Fire alarm
  • Building meets all current local/state/country building codes
  • Smoke detectors in all rooms
  • Audible smoke alarm in hallways
  • Hotel has emergency lighting
  • Audible smoke alarms in guest rooms
  • Emergency backup generators
  • Hotel staff trained in first aid
  • Hallways equipped with fire exstinguishers
  • Guest rooms accessed by interior entrances
  • Guest room doors self-closing
  • Emergency exits for each floor
  • Hotel staff trained in automated external defibrillator usage (AED)
  • Hotel complies with country/state/local fire prevention laws
  • Automated external defibrillator on site (AED)
  • Hotel staff trained in cardiopulmonary resuscitation (CPR)
  • Hotel stairways ventilated
  • Turkish bath: Price 0,00 EUR
  • Fitness room:
  • Health and beauty center:
  • Breakfast: 07:00 - 11:00
  • Vegetarian food available
  • Diabetic food available
  • Wholefood available
  • Hotel bar
  • Restaurant(s): 1
    13:00 - 15:30
    20:30 - 23:00

Room facilities

  • Wheelchair users can check door widths at reception
  • Easy access for wheelchairs
  • Number of wheelchair-friendly rooms in accordance with DIN 18024, 18025: : 2
  • TV remote control
  • Telephone by the bed
  • Telephone in the bathroom
  • TV with international news channel
  • Satellite TV
  • WiFi in all rooms Price/Hour 0,00 EUR
  • Bathrobes
  • Full-length mirror
  • Windows for opening
  • Bathroom with shower
  • Seating area
  • Hairdryer
  • Bathroom with bathtub
  • Separate luggage storage
  • Desk
  • Plan of emergency exits
  • Minibar
  • Make-up mirror
  • Soundproof windows
  • Room safe
  • Centrally controlled air conditioning
  • Temperature controls: : 142
  • Coffee machine/Tea-maker

In-house services

  • Laundry service
  • Change of towels once a day
  • Change of linen once a day
  • Free use of the sauna
  • Free WiFi
  • Personal daily newspaper for every room
  • 1 bottle of mineral water
  • Free use of an internet terminal
  • Car rental
  • Express check-out
  • Classic concierge service
  • Porter service: Price/piece: 0,00 EUR
  • Pets not allowed
  • Free daily newspapers
  • Business Center
  • Pets permitted: Price/Day: 0,00 EUR
  • Hotel safe
  • Safety deposit boxes at reception
  • Air conditioning in public areas
  • Audiovisual conference equipment
  • WiFi in all conference rooms Price/Day 0,00 EUR
  • Number of conference rooms: 14
  • Conference facilities for up to 300 people

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Hotel Carlton (Bilbao)

Hotel Carlton (Bilbao): Location and distance

Center: 1.00 km - Bilbao

Airport: 5.00 km - Bilbao Airport (BIO)

Train station: 1.00 km - Bilbao - Abando Railway Station

Highway: 1.00 km - BILBAO-BASURTO

Frequently asked questions about Hotel Carlton (Bilbao)

How was the Hotel Carlton rated on average?
On average, the Hotel Carlton was rated 8.3 by 66 former guests.
How far is the distance to the nearest train station?
The nearest train station is 1 kilometers from the Hotel Carlton.
How far is the distance to the nearest airport?
The nearest airport is 5 kilometers from the Hotel Carlton.
Is the hotel Hotel Carlton centrally located?
The Hotel Carlton is approximately 1 kilometers from the city center.
Is there parking for hotel guests at the Hotel Carlton?
The following parking options are available to hotel guests.
  • Hotel-owned car park
  • Secure parking
  • Parking with charging facility for electric cars
  • Secure parking for bicycles/motorbikes
Is free WiFi in the room included in the price?
Free WiFi in the room is included in the price.
What are the breakfast times at the Hotel Carlton?
At the Hotel Carlton, breakfast is served from 07:00 to 11:00.
Is it possible to cancel the booking at the Hotel Carlton free of charge?
It is possible to cancel the booking free of charge up to 6 p.m. on the day of arrival.
What times is the reception staffed?
Reception hours are as follows:
  • Weekdays: 24 hours busy.
  • Weekends: 24 hours busy.
How can I pay at the Hotel Carlton?
The hotel offers the following payment options:
  • Visa
  • Japan Credit Bureau
  • American Express
  • Mastercard
  • Diners Club

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Evaluations of Hotel Carlton (Bilbao)

Guest reviews only
Evaluation is only made after staying at the hotel
Over 2 million genuine guest reviews
66 Evaluations 37 including comments:
8.3 / 10

corporate customer between 50 and 60 years

28.12.15

8.2 Very good

Positive Great hotel, staff and accommodations. Negative all was good.

couple between 40 and 50 years

18.02.15

9 Excellent

Positive Very Good

group traveler between 30 and 40 years

10.12.13

9.4 Excellent

Positive Excellent hotel in central location. friendly staff on reception Negative Not so friendly staff in the bar area...

corporate customer between 30 and 40 years

29.10.13

9 Excellent

Positive Very nice ancient building located in the very city centre. Spacious and nicely equipped room. Due to inside location (room 226) street noise is barely noticeable. Breakfast is fresh and delicious, but is far from 5-star expectations (costs 22 Euro). I sh Negative I wish they have any fitness studio there. Rooms with street view could be rather noisy. -> Ask for internal location.

couple between 30 and 40 years

13.07.13

5.8 Sufficient

Positive Room spacious. Negative We requested a double and were given a twin. Bathroom dated. Carpet frayed. Bed uncomfortable. Pillows were not feather down. No doorman, hard to open door with suitcases, perhaps put in electric door if you aren't going to have a doorman. Desk in room st